Why did I get transferred to a nurse when I called for an ambulance?

Through the Sumter County 911 Nurse Navigation Program, some 911 calls with non-emergency injuries or illnesses will be transferred to a Registered Nurse. The nurse will assess a patient's symptoms and refer them to the most appropriate medical care that could include a telehealth option, or referral to a local clinic or urgent care center. With innovative technology, the nurse will be able to present the caller with a list of available healthcare providers in their community that can provide the appropriate services based on the caller’s clinical needs. The nurse will be able to facilitate and schedule an appointment directly with the provider to streamline the patient experience. In addition, the nurse can also order transportation for the caller, on an as-needed basis, through participation with their insurance plan.

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1. What if I have a compliment or a complaint regarding Sumter County Fire & EMS?
2. Why does a fire truck come to my house when I call for an ambulance?
3. Why did I get transferred to a nurse when I called for an ambulance?
4. Where do I get a copy of my report?
5. Why do Sumter County Fire & EMS Ambulances look like AMR Ambulances?
6. Do I get to choose which hospital I am transported to?
7. What are the Charges for an Emergency Transport to a Hospital by a Sumter County Fire & EMS Ambulance?
8. Who do I Contact If I Need a Copy of a Medical Transport Bill or if I have a Concern About an Invoice or transport bill?