Through the Sumter County 911 Nurse Navigation Program, some 911 calls with non-emergency injuries or illnesses will be transferred to a Registered Nurse. The nurse will assess a patient's symptoms and refer them to the most appropriate medical care that could include a telehealth option, or referral to a local clinic or urgent care center. With innovative technology, the nurse will be able to present the caller with a list of available healthcare providers in their community that can provide the appropriate services based on the caller’s clinical needs. The nurse will be able to facilitate and schedule an appointment directly with the provider to streamline the patient experience. In addition, the nurse can also order transportation for the caller, on an as-needed basis, through participation with their insurance plan.